IC-221 The Subtle Art of Dealing with Unhappy Patients in your Practice | ASCRS
IC-221 The Subtle Art of Dealing with Unhappy Patients in your Practice
April 2024
Meeting: 2024 ASCRS Annual Meeting
Course Instructor: Himanshu Mehta, MBBS, MS
Co-Instructors: Rohan Mehra, MBBS, MS; Arun C. Gulani, MD, ABO; Naren Shetty, MS; Rohit Om Parkash, MS, MS; Gaurav Luthra, MS
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Course Description
Course will provide pearls for communicating and pacifying patients who are unhappy or unsatisfied with the treatment provided to them. Topics: 1. Role of Psychiatric Evaluation in Ophthalmology 2. Beware of a High Expectation chirpy patient 3. Perfecting the Patient Experience 4. Explaining the loop holes in Technology to your patient 5. Inculcating the practice of not being a YES Man in your clinic

Educational Objective
I want the learner to be able to elicit the patient expectation from their body language and be able to execute counselling in a structured manner so that no patient is unsatisfied with their services

2024 ASCRS Annual Meeting Instructional Courses

This 1.5 hour Instructional Course was recorded at the 2024 ASCRS Annual Meeting in Boston, Massachusetts, April 5-8, 2024. 

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